At Cruise the Chesapeake, we understand that plans can change. To help us manage our schedules and ensure all our guests have a seamless experience, we kindly ask that you notify us as soon as possible if you need to modify your reservation. Please contact us both by phone and email to ensure prompt communication. We will confirm your cancellation or rescheduling request via email.

Cruise the Chesapeake’s Right to Cancel or Delay:

• Weather, Mechanical, or Staffing Issues:
  We sail in most weather conditions, but the safety of our passengers is our top priority. Cruise the Chesapeake reserves the right to cancel or delay any cruise due to weather, mechanical issues, or staffing concerns. If we must cancel your cruise, we will offer you the option to reschedule based on availability or provide you with a credit for the value of your booking to use at a later date.
• Cancellation Timing:
  Cancellations by Cruise the Chesapeake may occur up to one hour before your scheduled departure time, depending on weather conditions or other unforeseen circumstances. We will make every effort to notify you as soon as possible.

Customer Cancellations or Rescheduling:

• Notice Period:
  To receive a refund or reschedule your cruise, you must notify Cruise the Chesapeakeno later than 72 hours prior to your scheduled departure. Notifications can be made by phone and must be followed up in writing via email.
• Refunds:
  For cancellations made at least 72 hours in advance, a full refund will be issued, minus a $15 service fee per passenger. If you have booked a private vessel, a $50 service fee per vessel will apply.
• Rescheduling:
  If you wish to reschedule your cruise, we will do our best to accommodate you based on availability. Please note that rescheduling requests made less than 72 hours before your scheduled departure may incur an additional fee of 10% of the total booking cost.

General Conditions:

• Refund Processing:
  Refunds will be processed within 7-10 business days and issued to the original payment method.
• Force Majeure:
  Cruise the Chesapeake is not liable for cancellations or delays due to factors beyond our control, including but not limited to extreme weather conditions, government actions, or other emergencies.
  We appreciate your understanding and cooperation. Our goal is to provide you with a safe and enjoyable cruise experience.